Order Policies

Order Policies

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Copyright

All content (designs and written text) appearing on this Web site is the property of:

The Hileman Collection
Anthem, AZ 85086
Copyright © 2009-2015 The Hileman Collection. All rights reserved.  As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2015 The Hileman Collection.  All rights reserved.  Violations of copyright law by copying or mimicking our jewelry designs will result in being prosecuted to fullest extent of the law.

 

Use of Site

  • Information, including product pricing and availability, may be changed or updated without notice.
  • Due to volatile metal costs, our prices may be changed as needed to reflect our increased or decreased costs.
  • The price shown at the time of order will be the price charged.
  • The Hileman Collection reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if The Hileman Collection believes that customer conduct violates applicable law or is harmful to the interests of The Hileman Collection or other customers.

 

Privacy Policy

  • The Hileman Collection’s use of personal information that you may submit to The Hileman Collection through this Web site is governed by The Hileman Collection’s Privacy Policy. 
  • We will never share or sell your personal information with any outside agency.

 

Shipping & Delivery

  • At this time, The Hileman Collection ships merchandise via UPS to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.
  • Additionally, The Hileman Collection ships merchandise to Canada and some international locations.  
  • Please contact us prior to ordering to see if we can ship to your country.
  • Packages are insured for the purchase value and tracking information may be sent to your email address if provided. 
  • Please supply a phone number to contact you if there is a problem with your package during shipment.

 

International Orders

  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for cost details. 
  • Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. 
  • The Hileman Collection is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. 
  • A valid phone number is required for all international shipments to clear customs.

 

Warranties

  • The Hileman Collection does not offer any warranty on the jewelry we manufacture or repair. We do guarantee that our products are free of defects upon shipment to the customer.
  • If upon receipt of your new jewelry you notice a defect, contact us for return instructions and we will repair the defect, replace the item with a new one or refund your purchase price.
  • We cannot warranty our products due to the varying wear and tear based on customer activities and care.

 

Return Policy

  • You may receive a refund for items returned in original "new" condition as long as The Hileman Collection receives the item within 10 days of the purchase date. 
  • Items returned after 10 days will receive a merchandise credit. 
  • Special order sizes and special inlay requests are not returnable.
  • Items are not returnable for any reason after 14 days. Shipping charges will not be refunded.
  • Items are inspected before being shipped from our studio.  If you receive an item damaged during shipment please save the shipping box and notify the carrier (UPS) of the damages.
  • If you notice a defect in your new jewelry, contact us for return instructions and we will repair the defect, replace the item with a new one, or refund your purchase price.
  • We cannot warranty our products due to the varying wear and tear based on customer activities and care.